Here's why you might be having difficulties adding your DiviPay card to your Apple Wallet. Try checking each step in the following order:
You have an iPhone 5 or earlier model
iPhone 5s and below are not compatible with Apple Pay. This means that you will not be able to add your DiviPay card to your Apple wallet. To fix this, please upgrade your phone to an iPhone 6 or higher and try adding your card to Apple Wallet again.
Your card has already been added to Apple Wallet
You might have already added your card to Apple wallet. To check this, please open up the Apple Wallet app. If you can see your blue DiviPay card you're ready to go.
The add card to Apple Wallet prompts are confusing
If you're finding it a little hard to follow the Apple Wallet prompts, watch this training video which carefully walks you through the process.
You are not connected to the internet
Please make sure you're connected to a stable internet connection.
You're using a work phone that is locked by the IT team
Phones that have been issued by your company IT team may need to be unlocked before you can add your DiviPay card to your Apple Wallet. If this seems possible please contact your IT team.
You need to add your card manually
You may need to add your card to Apple Wallet manually. To do this please:
Open the Card tab
Tap the Settings button in the top-right corner
Tap Add card to wallet manually
Open the Apple Wallet app
Tap the + button in the top right corner
Tap Enter Card Details Manually
Using the card details displayed in the DiviPay app complete required steps in the Apple Wallet App
None of the above
If you've tried all of the above and still cannot add your DiviPay card to Apple Wallet please contact our customer service team by clicking the new ticket button in the top-right corner of the mobile app, clicking submit a request on the web or emailing firstname.lastname@example.org.