Help for Team Members

Learn how to make payments and manage expenses on DiviPay as a team member.

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23 articles in this collection
Written by Daniel Kniaz and Nick Roberts
Paying for Expenses

How do I make a payment?

Your virtual corporate card can be used to make payments online and in-store. Enter the card details online or pay using your mobile wallet.
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Written by Daniel Kniaz
Updated over a week ago

Where can I use my DiviPay virtual corporate card?

Your DiviPay card can be used anywhere a physical card can. The only difference is that it lives in your phone instead of your wallet.
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Written by Daniel Kniaz
Updated over a week ago

What billing name and address should I use when paying for an online expense?

Enter your full name as the cardholder and use your businesses registered address as the billing address.
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Written by Daniel Kniaz
Updated over a week ago

Do I select debit or credit card when paying for an expense?

When prompted please select credit.
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Written by Daniel Kniaz
Updated over a week ago

Why is my card not working?

Please check that: there are sufficient funds on your budget, that you have selected the right card, and that you are selecting credit.
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Written by Daniel Kniaz
Updated over a week ago

Why can't I see my card details when I click 'show card details'?

Your card may not have been loaded with any funds or you may be in a low internet area.
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Written by Nick Roberts
Updated over a week ago

What is the foreign exchange conversion rate and fee?

Foreign transactions will be subject to the prevailing Mastercard exchange rate plus a 2.99% foreign exchange fee.
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Written by Daniel Kniaz
Updated over a week ago

Why can't I see my virtual cards in Google Pay?

You may not be able to see your DiviPay virtual corporate cards in Google Pay because you are logged into the wrong Google account.
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Written by Nick Roberts
Updated over a week ago

How do I pay for Uber with my DiviPay card?

Just link your DiviPay card to PayPal within the Uber app.
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Written by Nick Roberts
Updated over a week ago

What happens if I'm prompted to enter a PIN?

Use our PIN creation system to create a PIN for your DiviPay virtual corporate card.
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Written by Nick Roberts
Updated over a week ago

Do I need a PIN for expenses over $100?

Only when the terminal asks you will you need to enter a PIN
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Written by Daniel Kniaz
Updated over a week ago

How do I pay with Apple Pay without Touch ID?

Open Touch ID & Passcode in your phone's settings and switch off use Touch ID for Apple Pay.
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Written by Nick Roberts
Updated over a week ago

What happens if a merchant does not accept a pre-paid card?

If a merchant does not accept a pre-paid card you can add your DiviPay card to PayPal and pay that way
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Written by Nick Roberts
Updated over a week ago