If a transactions has been categorised with an expense category that has not been mapped to an account code it will not be able to automatically import into your accounting software.
To resolve this, please ensure that you have mapped all expense categories to an accounting code from your chart of accounts.
To map your chart of accounts:
- Go to settings > chart of accounts
- Make sure that all expense categories on the left hand side are mapped to an accounting code on the right hand side
- Click save
Once this is complete, any transactions that had an unmapped category will automatically import into your accounting software.
If you've double-checked this and still need help please send us a message. We'd be more than happy to help.